Laurel Heights Hospital is recognized by XFERALL, a national patient transfer network, for achieving the fastest response time to patient transfer requests from acute hospital emergency department staff for children and adolescents needing inpatient behavioral health treatment.
Laurel Heights Hospital’s admissions team responded, on average, within 34 minutes 35 seconds to accept patients for transfer to their facility from other hospitals for the first quarter of 2021 – 70 percent faster than all other hospitals on the XFERALL network. Laurel Heights joined the XFERALL network in March 2020.
The achievement means that children and adolescents experiencing a psychiatric crisis in the Atlanta region are waiting less time in area hospital emergency departments and are getting the care they need more quickly. Combining efficient intake operations with innovative technology has positioned Laurel Heights as a leader for pediatric behavioral health care.
“Hospital emergency departments are not a therapeutic environment for any child or adolescent experiencing severe emotional or behavioral symptoms,” said Patrick McDaniel, CEO, Laurel Heights Hospital. “Our admissions team, led by Molly Murphy, is committed to making sure that children do not wait any longer than absolutely necessary for behavioral health treatment, and I’m delighted that XFERALL is recognizing them for this outstanding achievement.”
XFERALL is a national patient transfer network and mobile application that facilitates transfer of patients in psychiatric crisis to appropriate care settings. With XFERALL, hospital ED staff can post a need for patient transfer to a network of possible receiving facilities and within minutes receive confirmation from receiving hospitals of bed availability. The app allows clinicians to upload clinical documentation one time and eliminates the need to call facilities one-by-one to find an available bed.
“XFERALL applauds the admission team at Laurel Heights for its commitment to ensuring that children and adolescents across the Atlanta region get the behavioral health care they need quickly,” said Nathan Read, CEO, XFERALL. “We know that when patients, no matter their age, have to wait in hospital emergency departments that quality of care and outcomes are worse and the risk is greater that patients will leave the ED without being seen by a provider.”
Nationally, hospital emergency department wait times for children and adolescents needing behavioral health treatment are getting longer. Over the course of the decade between 2005 and 2015, the number of children’s ED mental health visits lasting more than 6 hours increased from 16.3 percent to 24.6 percent, according to an April 2021 study published in Pediatrics. The proportion of mental health ED visits lasting more than 12 hours increased from 5.3 percent to 12.7 percent.
Since 2019, XFERALL has expedited the transfer of thousands of children and adolescents experiencing a behavioral health crisis to clinically appropriate inpatient treatment. Placement time for all children and adolescents on the network across the country for the first quarter of 2021 was 01:53:27. The national average is more than 8 hours. Overall, XFERALL has reduced the time from initial request for transfer to inpatient acceptance by 86 percent for all behavioral health patients on the network.
Based in Austin, TX, XFERALL helps hospitals, law enforcement, mobile behavioral health crisis teams, and community mental health agencies improve patient transfers through the healthcare system to access clinically appropriate care. The XFERALL mobile application and web-based platform coordinates outbound patient transfer requests to improve access, timeliness, and quality of care for patients with acute physical conditions and for patients with behavioral health conditions. More information at XFERALL.com.
At Laurel Heights Hospital, we believe in supporting the communities we serve. Our presence and participation at local community-oriented events help spread awareness of important behavioral health-related issues and garners community support for our endeavors. Please join us.
CEU’s available for MSW, LMFT, LPC, POST, FVIP, DECAL, BCW Project SCEIs in Area 1 | Children and Families – Birth to 8 & Nursing.
This course lays a foundation for exploring biases and stereotypes and the importance of moving beyond them when working with clients and colleagues. Through dialogue and activity participants will analyze their own perceptions and how they can work better with others.
At the end of this course learners will be able to:
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Laurel Heights Hospital’s professional staff are ready to help find the best treatment options for your child. Call 404-888-5475 for a no-cost, confidential assessment 24 hours a day, 7 days a week. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.